Amazon SNS (SMS)

Deliver important information instantly in the form of an SMS.

Integrate Amazon SNS (SMS) with Chatman:

You'll need to provide the Access Key ID, Secret Access Key, and the AWS region while integrating Amazon SNS (SMS) with Chatman.

1. Create an AWS account.

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1. Sign in to the AWS Management Console as the IAM user and open the Amazon SNS console here.

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1. To copy the access key ID, secret key ID, and region name, choose your account name from the top right corner of the AWS Management Console and then choose My Security Credentials.

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1. Expand the Access keys (access key ID and secret access key) section and choose Create New Access Key.

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1. Choose Download Key File to save the access key ID and secret access key in a CSV file. You can also copy them from the console.

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1. To copy the region name, choose the region selector from the top right corner of the AWS Management Console and note the region code, such as us-east-1.

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1. Open Chatman and go to Settings > External Protocols > Applications.

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1. Under Amazon SNS tap on the Connect button.

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1. Enter the Access key ID, Secret Key ID and Region name.

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1. Enter a number and tap Send SMS to test whether the integration is working properly or not.

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You have successfully integrated Amazon SNS with Chatman. You can now use Chatman to send automated SMS alerts.

How to use Amazon SNS in Chatman?

Use this option in a journey card to send any important notification in the form of SMS to your customers instantly upon the trigger of any event.

SMS

Scenarios

1. Instant Notifications: By integrating Amazon SNS SMS, your chatbot can send instant SMS notifications to users based on specific events or triggers. For example:

   • Sending order confirmation SMS to customers after a successful purchase on your e-commerce platform.

   • Sending appointment reminders to clients who have booked services through the chatbot.

2. Customer Engagement: SMS messages have a high open rate, making them an effective way to engage with customers. Your chatbot can use Amazon SNS SMS to:

   • Send promotional offers and discounts to customers.

   • Request feedback or conduct surveys via SMS to gather valuable insights.

3. Authentication and Security: Enhance the security of your chatbot by using SMS-based two-factor authentication (2FA). Amazon SNS SMS can send verification codes to users, ensuring secure login and transactions.

4. Transaction Updates: For businesses that use chatbots for sales and transactions, Amazon SNS SMS can provide real-time updates:

   • Notify customers about the status of their orders, from processing to delivery.

   • Send payment confirmations and receipts via SMS.

5. Appointment and Booking Management: If your chatbot assists with appointment scheduling or bookings, Amazon SNS SMS can be used to:

   • Send booking confirmations with details such as date, time, and location.

   • Remind users of upcoming appointments to reduce no-shows.