Response Types

Chatman offers several response types to engage with customers in a way that best suits their query while elevating customer experience. The different response types include:

Different Response Types

Let’s understand each part in a short and simple manner.

Reply

Once the customer starts the conversation with you, replying to them instantly is super easy. Just type in your message and press the reply button.

Text Reply

Internal Note

The option to add internal notes enables you to record and include important details about your customer that you shouldn't miss. Furthermore, it allows you to communicate with other agents without broadcasting the comment to everyone.

Internal Note

Canned

Canned messages are a must for prompt replies. Your team can easily add canned responses to the conversation instead of typing out each response from scratch.

Canned Message

Templates

This option consists of pre-composed messages that you and your team can use while replying. These templates are helpful and time-saving when you have to type the same text repeatedly.

Template

Blocks

Blocks messages are interactive messages that are sent by agents to initiate a conversation with a user or to send a notification. They are also called highly structured messages.

Blocks

Emoji

This option will make it simple to express feelings, a certain emotion, and capture attention. Emojis add great value to your content.

Emojis

Multi-media messages

Clicking on this icon will unlock the capability to send images, videos, files, audio, speak, and provide an address.

Multi-Media Messages