Response Types
Last updated
Last updated
Chatman offers several response types to engage with customers in a way that best suits their query while elevating customer experience. The different response types include:
Let’s understand each part in a short and simple manner.
Once the customer starts the conversation with you, replying to them instantly is super easy. Just type in your message and press the reply button.
The option to add internal notes enables you to record and include important details about your customer that you shouldn't miss. Furthermore, it allows you to communicate with other agents without broadcasting the comment to everyone.
Canned messages are a must for prompt replies. Your team can easily add canned responses to the conversation instead of typing out each response from scratch.
This option consists of pre-composed messages that you and your team can use while replying. These templates are helpful and time-saving when you have to type the same text repeatedly.
Blocks messages are interactive messages that are sent by agents to initiate a conversation with a user or to send a notification. They are also called highly structured messages.
This option will make it simple to express feelings, a certain emotion, and capture attention. Emojis add great value to your content.
Clicking on this icon will unlock the capability to send images, videos, files, audio, speak, and provide an address.
