# Opt-Out Message Automation

Listen to the opt-out keyword **"STOP"** and automatically send the configured messages.

### **Primary Message:**

Chatman will listen to the keyword and send the configured message automatically.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FpCAdH3JbaXsk8P9JwVK4%2FDND%202.png?alt=media&#x26;token=910dd72c-c1df-43ec-bd0c-1ca5ea11d865" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
When someone replies with **"STOP"** as a text or button, they will be added to the Do Not Disturb **(DND) Suppression list**, and the system will stop sending them any more messages.
{% endhint %}

### Reinitiate The Conversation:

Configure an automation message for customers who want to reinitiate the conversation.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2F6xDl5duCbSnMK28aswut%2FDND%203.png?alt=media&#x26;token=d3b78e34-3d80-4f60-85e2-022e285f194f" alt=""><figcaption></figcaption></figure>

### Reminder Message:

Send a reminder message to customers who have sent the 'STOP' message and unsubscribed from receiving WhatsApp messages.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2F2EgERtQuA155IV3o51Uh%2FDND%204.png?alt=media&#x26;token=c7cc74ba-3434-48ac-90b2-ee416fe9bb07" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
A reminder message will be sent only once when the 24-hour window is open.
{% endhint %}