> For the complete documentation index, see [llms.txt](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/settings/inbox-settings/dnd-configuration/opt-out-message-automation.md).

# Opt-Out Message Automation

Listen to the opt-out keyword **"STOP"** and automatically send the configured messages.

### **Primary Message:**

Chatman will listen to the keyword and send the configured message automatically.

<figure><img src="/files/mjsYfruot7qMis9FmNwI" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
When someone replies with **"STOP"** as a text or button, they will be added to the Do Not Disturb **(DND) Suppression list**, and the system will stop sending them any more messages.
{% endhint %}

### Reinitiate The Conversation:

Configure an automation message for customers who want to reinitiate the conversation.

<figure><img src="/files/RAVGHTmKATkMV6RFUXib" alt=""><figcaption></figcaption></figure>

### Reminder Message:

Send a reminder message to customers who have sent the 'STOP' message and unsubscribed from receiving WhatsApp messages.

<figure><img src="/files/26UQoP88AdDSl3ZpB3bs" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
A reminder message will be sent only once when the 24-hour window is open.
{% endhint %}