# Opt-Out Message Automation

Listen to the opt-out keyword **"STOP"** and automatically send the configured messages.

### **Primary Message:**

Chatman will listen to the keyword and send the configured message automatically.

<figure><img src="/files/mjsYfruot7qMis9FmNwI" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
When someone replies with **"STOP"** as a text or button, they will be added to the Do Not Disturb **(DND) Suppression list**, and the system will stop sending them any more messages.
{% endhint %}

### Reinitiate The Conversation:

Configure an automation message for customers who want to reinitiate the conversation.

<figure><img src="/files/RAVGHTmKATkMV6RFUXib" alt=""><figcaption></figcaption></figure>

### Reminder Message:

Send a reminder message to customers who have sent the 'STOP' message and unsubscribed from receiving WhatsApp messages.

<figure><img src="/files/26UQoP88AdDSl3ZpB3bs" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
A reminder message will be sent only once when the 24-hour window is open.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/settings/inbox-settings/dnd-configuration/opt-out-message-automation.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.