# Create View

**Creating your view in a filter is helpful when you don't want to apply 'filters' for preferences that you use frequently**. 

Let's say you check daily for customers whose last messages were unanswered. 

Applying the filter daily kills time; if you have a **view** with the **same filter**, it cuts down to three-step work (**Filter**>**Select** the **Created** **View**> **Apply** **& Close**).

## Create Your Own Filter View

1. Click on the **Filter** **Icon** in the **right**-**hand** **corner** of the Customer’s Name section. This will open a menu where you can see the existing filter views and create a new one.

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2. Click on the **View Name** option and then on **Create View**. 

For example, you can name it ‘Assigned To Me’ if you want to see the customers who have unread messages from you.

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3. **Your view will be added to the list of views**. You can click on it and then on **Add Filter** to customize it.  

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4. Say you want to see the customers assigned to you; select ‘**Assigned to**’ in the first box, ‘**In**’ in the second box, and your name in the third box. This will show you only the customers who are assigned to you.

<details>

<summary>Different Filters</summary>

* **Assigned to:** You can filter customers based on which agent was assigned to handle the queries.&#x20;
* **User tags:** You can filter customers based on the tags you assign to them. Tags are labels that describe the user’s interests, preferences, behavior, or status.&#x20;
* **Conversation status:** You can filter customers based on the status of their conversation. For example, you can filter users who have an open or closed conversation.&#x20;
* **Conversation labels:** You can filter customers based on the labels you assign to their conversations. Labels are categories that describe the topic or purpose of the conversation.&#x20;
* **Created on:** You can filter customers based on the date when they started the conversation.
* **Last active:** You can filter customers based on the date when they last interacted.&#x20;
* **Is 24hr active?:** You can filter customers based on whether they have been active in the last 24 hours.&#x20;
* **Time of user’s last message:** You can filter customers based on the time when they sent their last message.&#x20;
* **User’s last message was answered?:** You can filter customers based on whether their last message was answered or not.&#x20;
* **Last message read by user?:** You can filter customers based on whether they have read the last delivered message.&#x20;

</details>

{% hint style="info" %}
**You can add multiple filter repeating the steps 3 & 4.**
{% endhint %}

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5. Select the sorting option from the **Sort by** menu.&#x20;

For example, if you want to **see the customers with unread messages, select ‘Unread Message’ in the first box, ‘Is’ in the second box, and 'True' in the third.**&#x20;

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6. Finally, choose how you want the result to be displayed. Say you want it in descending order, so opt for ‘**DSC**’.

{% hint style="info" %}
‘**DSC**’ means ‘**descending**’, which means the customers with the latest messages will be shown first. You can also choose ‘**ASC**’ for ‘**ascending**’, which means the customers with the oldest messages will be shown first.
{% endhint %}

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7. Click on **Apply** and **Close** to see the filtered and sorted customers in your view.

{% hint style="info" %}
You can **create more filter views** for different purposes and edit or delete them anytime.
{% endhint %}

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