Statistics
Last updated
Last updated
Go to the Journey tab in your Chatman account dashboard. This tab shows you the list of journeys that you have created using the Journey tab.
Choose the journey that you want to analyze from the table and click on the analytics icon on the right hand side of the same row. This will open the statistics page for that particular journey.
On the statistics page, you can see the following information:
Calendar: This allows you to select the date range for which you want to see the analytics. You can choose from predefined options such as today, yesterday, last 7 days, last 30 days, this month, last month, or custom range. After selecting the date range, click on Apply to update the statistics.
All the options in the calendar determine time according to your local time zone.
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Graph: This shows you the number of customers who have been targeted, started, ongoing, or completed the journey. The graph is divided into bars according to what you have selected (half hour, day, or month). You can hover over each bar to see the exact numbers for each stage of the journey.
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Conversion: This shows you the percentage of customers who have started, ongoing, or completed the journey out of the total number of customers who have been targeted. The conversion rate indicates how effective your journey is in engaging and retaining your customers.
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