Flows
Last updated
Last updated
A Flow is a sequence of screens that guide the user through a task or a conversation, such as booking a service, filling a survey, or providing feedback.
Flow and Flow messages are the two different thing. Flow messages have a call to action button that triggers the Flow when the user taps on it.
Categories
Start by selecting one or more applicable categories for your chatbot flow. Choose from options like Sign_up, Sign_in, Appointment_booking, Lead_generation, Contact_us, Customer_support, Survey, or Other.
Example: Let's choose the category as SIGN_UP.
Templates
Optionally, you can select a template to kickstart your form-building process. Choose from templates like Register for an Event, Complete our Quiz, Complete signup, Update Preferences, or Custom Form.
Example: If you selected SIGN_UP, you might choose the "Complete sign up" template to create a user registration flow.
CTA Button:
Add a Call-to-Action (CTA) button that prompts users to take a specific action within the flow. Enter a button value that represents the action you want users to perform.
Example: If you are creating a SIGN_UP flow, your CTA button value could be "Sign Up Now" or "Register."
Create:
Review your selected category, template (if any), and CTA button value. Once you are satisfied, click on the "Create" button to complete the flow creation.
Example: After setting up the category, template, and CTA button, click on "Create" to start building your SIGN_UP flow.
Flow made are listed under Blocks>Flows