Flows

A Flow is a sequence of screens that guide the user through a task or a conversation, such as booking a service, filling a survey, or providing feedback.

Flow and Flow messages are the two different thing. Flow messages have a call to action button that triggers the Flow when the user taps on it.

Create Flows

1. Categories

• Start by selecting one or more applicable categories for your chatbot flow. Choose from options like Sign_up, Sign_in, Appointment_booking, Lead_generation, Contact_us, Customer_support, Survey, or Other.

Example: Let's choose the category as SIGN_UP.

1. Templates

• Optionally, you can select a template to kickstart your form-building process. Choose from templates like Register for an Event, Complete our Quiz, Complete signup, Update Preferences, or Custom Form.

Example: If you selected SIGN_UP, you might choose the "Complete sign up" template to create a user registration flow.

1. CTA Button:

• Add a Call-to-Action (CTA) button that prompts users to take a specific action within the flow. Enter a button value that represents the action you want users to perform.

Example: If you are creating a SIGN_UP flow, your CTA button value could be "Sign Up Now" or "Register."

1. Create:

• Review your selected category, template (if any), and CTA button value. Once you are satisfied, click on the "Create" button to complete the flow creation.

Example: After setting up the category, template, and CTA button, click on "Create" to start building your SIGN_UP flow.

Flow made are listed under Blocks>Flows