# Flows

A **Flow is a sequence of screens that guide the user through a task or a conversation**, such as **booking a service, filling a survey, or providing feedback**. 

{% hint style="info" %}
Flow and Flow messages are the two different thing. [**Flow messages**](/chatman-enterprise-whatsapp-platform/chatman-functions/blocks/flows-messages.md) **have a call to action button that triggers the Flow when the user taps on it.**
{% endhint %}

<figure><img src="/files/GzI7i8ldEBO6mgWiDp2K" alt=""><figcaption></figcaption></figure>

### Create Flows

1. **Categories**

* Start by selecting one or more applicable categories for your chatbot flow. Choose from options like Sign\_up, Sign\_in, Appointment\_booking, Lead\_generation, Contact\_us, Customer\_support, Survey, or Other.

Example: Let's choose the category as SIGN\_UP.

<figure><img src="/files/6ZDQD34rLV1Rhe5jMuJ7" alt=""><figcaption></figcaption></figure>

2. **Templates**

* Optionally, you can select a template to kickstart your form-building process. Choose from templates like Register for an Event, Complete our Quiz, Complete signup, Update Preferences, or Custom Form.

Example: If you selected SIGN\_UP, you might choose the "Complete sign up" template to create a user registration flow.

<figure><img src="/files/r7f4o6rkRQKbPzufZE2f" alt=""><figcaption></figcaption></figure>

3. **CTA Button:**

* Add a Call-to-Action (CTA) button that prompts users to take a specific action within the flow. Enter a button value that represents the action you want users to perform.

Example: If you are creating a SIGN\_UP flow, your CTA button value could be "Sign Up Now" or "Register."

<figure><img src="/files/5cOVmL3ndVQ4BtbjtckD" alt=""><figcaption></figcaption></figure>

4. **Create:**

* Review your selected category, template (if any), and CTA button value. Once you are satisfied, click on the "Create" button to complete the flow creation.

Example: After setting up the category, template, and CTA button, click on "Create" to start building your SIGN\_UP flow.

<figure><img src="/files/Wjid7dapbJLKSjX3BJwk" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Flow made are listed under Blocks>Flows
{% endhint %}


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