> For the complete documentation index, see [llms.txt](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/blocks/flows.md).

# Flows

A **Flow is a sequence of screens that guide the user through a task or a conversation**, such as **booking a service, filling a survey, or providing feedback**. 

{% hint style="info" %}
Flow and Flow messages are the two different thing. [**Flow messages**](/chatman-enterprise-whatsapp-platform/chatman-functions/blocks/flows-messages.md) **have a call to action button that triggers the Flow when the user taps on it.**
{% endhint %}

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FWQlTHqapfouKshkwiHrp%2Fimage.png?alt=media&amp;token=54ae6d63-c851-49ff-8366-acaaa983a935" alt=""><figcaption></figcaption></figure>

### Create Flows

1. **Categories**

* Start by selecting one or more applicable categories for your chatbot flow. Choose from options like Sign\_up, Sign\_in, Appointment\_booking, Lead\_generation, Contact\_us, Customer\_support, Survey, or Other.

Example: Let's choose the category as SIGN\_UP.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2Fr2eVzqupqEz1wpWGywI4%2Ffloe%20mssg%201.png?alt=media&amp;token=d1dc2e27-352f-4f26-ac37-5fa3f7c85c69" alt=""><figcaption></figcaption></figure>

2. **Templates**

* Optionally, you can select a template to kickstart your form-building process. Choose from templates like Register for an Event, Complete our Quiz, Complete signup, Update Preferences, or Custom Form.

Example: If you selected SIGN\_UP, you might choose the "Complete sign up" template to create a user registration flow.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FlPeHpV3KIoF3vcPZUGmy%2Ffloe%20mssg%202.png?alt=media&amp;token=7c6d7c28-c9fd-4661-9645-43e032790a6a" alt=""><figcaption></figcaption></figure>

3. **CTA Button:**

* Add a Call-to-Action (CTA) button that prompts users to take a specific action within the flow. Enter a button value that represents the action you want users to perform.

Example: If you are creating a SIGN\_UP flow, your CTA button value could be "Sign Up Now" or "Register."

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FvRmmZBXlFB59S2dLYsGH%2Ffloe%20mssg%203.png?alt=media&amp;token=7c341dfd-82af-4390-ac38-e37e160f3877" alt=""><figcaption></figcaption></figure>

4. **Create:**

* Review your selected category, template (if any), and CTA button value. Once you are satisfied, click on the "Create" button to complete the flow creation.

Example: After setting up the category, template, and CTA button, click on "Create" to start building your SIGN\_UP flow.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FPg1SxN12DtCIQz5eupMA%2Ffloe%20mssg%204.png?alt=media&amp;token=e5d31b5c-7e51-4fba-9710-b50f8605f51f" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Flow made are listed under Blocks>Flows
{% endhint %}